Welcome to Campbelltown Physiotherapy, accessible from https://campbelltownphysio.com.au. Your privacy is critically important to us, and this policy is designed to inform you about how we collect, use, and protect your personal information.

1. Acknowledgement and Consent

By accessing our website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and management of your information as described below and in accordance with Australian privacy laws.

2. Information We Collect

Personal Information

We may collect the following types of personal information:

• Full name
• Email address
• Phone number
• Postal address
• Date of birth
• NDIS participant number and plan details (if applicable)
• Contact information of nominees, guardians, or plan managers

Health Information

In the course of delivering allied health services, we may collect and store sensitive health information including:

• Medical history
• Assessment outcomes
• Treatment plans
• Progress notes
• Reports or clinical summaries prepared for the NDIS or other relevant bodies

Usage Data

We may also collect non-identifying information when you visit our website, such as:

• IP address
• Browser type and version
• Pages visited and time spent- Referring websites
• Device information and general analytics

3. How We Use Your Information

We collect and use your information for the following purposes:

• To provide physiotherapy and allied health services
• To support NDIS-funded treatment delivery and planning
• To manage appointments, referrals, billing, and clinical reporting
• To communicate with you regarding your care or account
• To comply with legal, professional, and regulatory obligations
• To improve our services and user experience

4. Use of Online Forms and Third-Party Platforms

We use Splose, a secure, NDIS-compliant practice management platform, for handling online referrals, appointment bookings, clinical records, and communications. Information submitted through these forms is stored securely within Splose and used solely for the delivery of our services.

We also use Google Workspace (including Gmail and Google Drive) for secure internal communication, data storage, and document management. Personal and health information may be transmitted or stored on these platforms. Both Splose and Google Workspace comply with Australian privacy and data protection standards, and access is restricted to authorised personnel only.

5. Communication and Consent

By engaging with our services, you consent to being contacted by us via:

• Phone
• Email
• SMS
• Telehealth platforms (where appropriate)

These communications may include appointment reminders, updates on treatment, billing information, or progress reporting. You may opt out of specific communication methods at any time by notifying us in writing.

6. Sharing Your Information

We do not sell or rent your personal information. We may share your information under the following conditions:- With NDIS agencies, support coordinators, plan managers, or third-party professionals directly involved in your care:

• With trusted service providers (such as Splose and Google Workspace) solely for operational purposes
• Where required by law or regulatory authorities
• With your explicit consent for any other purpose

All disclosures are made in accordance with privacy legislation and clinical confidentiality standards.

7. Data Security and Storage

We take all reasonable steps to protect your information from unauthorised access, misuse, loss, or disclosure. This includes:

• Use of secure cloud platforms
• Password-protected systems
• Staff confidentiality agreements
• Role-based access restrictions
• Routine data backups

While we strive to protect your information, no digital system is 100% secure. We therefore cannot guarantee absolute security.

8. Access and Corrections

You have the right to request access to any personal or health information we hold about you, and to request that it be corrected if inaccurate, incomplete, or outdated. To make such a request, please contact us using the details provided in Section 11.

9. Links to Other Websites

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these external sites. We recommend reviewing the privacy policy of any website you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, we will revise the “Effective Date” at the top of this page and, where appropriate, notify you through our website or by email.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us via:

Email: [email protected]

Website: https://campbelltownphysio.com.au/contact-us

Phone: 02 4628 8181

Mail: PO Box 38, Campbelltown NSW 2560